Refund Policy
At Aakriti Essentials, we aim to provide a smooth and reliable shopping experience. If you receive an eligible damaged, defective or incorrect product, you may contact us to request a return or refund review.
Eligibility for Refund
A refund may be considered in situations such as:
- The product was received damaged.
- The wrong product was delivered.
- The product was received in a defective condition.
- The product received is significantly different from the product ordered.
All refund requests are subject to review and eligibility under our Returns & Refunds Policy.
3-Day Return Window
Eligible return requests should be submitted within 3 days of delivery.
Please contact us as soon as possible after receiving your order if there is an issue with your product.
How to Request a Refund
To request a refund, contact our customer support team at:
support@aakritiessentials.shop
Please provide:
- Order number
- Name used for the order
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where applicable
Our team will review the information and provide further instructions.
Refund After Return
Where a return is approved, the product may need to be returned and inspected before a refund is processed.
Once the returned product has been received and the request has been approved, the applicable refund will be processed according to the payment method and applicable processing timelines.
Prepaid Orders
For approved refunds on prepaid orders, the refund will generally be processed through the original payment method where possible.
The time taken for the refunded amount to appear in your account may depend on the payment provider or financial institution.
Cash on Delivery Orders
For approved refunds on Cash on Delivery orders, we may request suitable bank account or other payment details to process the refund.
Please ensure that the information provided for the refund is accurate.
Non-Eligible Refund Requests
Refunds may not be approved where:
- The return request is submitted after the applicable return period.
- The product has been used or damaged after delivery, except where the issue relates to an eligible product defect.
- The product is returned without required components or packaging where applicable.
- The issue does not meet the conditions of our Returns & Refunds Policy.
Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us before sending the product back.
Our team will review the issue and guide you through the applicable return or replacement process.
Contact Us
For questions regarding refunds, contact:
Aakriti Essentials
Plot No 18, Kaushik Enclave,
Burari, Delhi - 110084
India