Returns & Refunds

At Aakriti Essentials, we want you to have a smooth shopping experience. If you receive a damaged, defective or incorrect product, please contact us so that our team can review the issue and assist you.

3-Day Return Window

Eligible products may be returned within 3 days of delivery, subject to the conditions mentioned below.

Please contact us as soon as possible after receiving your order if you need to request a return.

Eligible Reasons for Return

A return or replacement request may be considered in situations such as:

  • Product received damaged
  • Wrong product received
  • Product received in a defective condition
  • Product significantly different from the product ordered

All requests are subject to review and eligibility.

Damaged Product

If your product arrives damaged, please contact us promptly.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • Description of the issue

This information helps our team review your request.

Wrong Product

If you receive a product different from the one you ordered, please contact us with your order number and clear photographs of the product received.

Our team will review the issue and guide you regarding the available resolution.

Return Conditions

To be eligible for a return:

  • The return request should be made within 3 days of delivery.
  • The product should be unused unless the issue concerns a product defect or incorrect item.
  • The product should be returned with its original packaging and accessories where applicable.
  • The product should be in a condition suitable for inspection.

Certain products may not be eligible for return due to their nature or applicable restrictions.

Refunds

Once an approved return is received and inspected, we will review the product and determine the appropriate resolution.

Where a refund is approved, the refund will be processed according to the applicable payment method and our internal processing timelines.

For prepaid orders, approved refunds will generally be processed through the original payment method where possible.

For Cash on Delivery orders, we may request appropriate bank account or other payment details to process an approved refund.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the specific product.

If the product was received damaged or incorrectly, please contact our support team before sending the product back.

How to Request a Return

To request a return or report a damaged or incorrect product, contact:

Email: support@aakritiessentials.shop

Please include your order number, details of the issue and relevant photographs.

Important

A return request does not automatically guarantee approval. Each request is reviewed based on the product, condition, reason for return and the applicable return conditions.

For any questions regarding returns or refunds, please contact our customer support team.

Aakriti Essentials
Plot No 18, Kaushik Enclave,
Burari, Delhi - 110084
India